Service Strategy

Design and customization:


1. Product recommendation and consultation: According to the needs and preferences of customers, we recommend suitable product series or provide customization suggestions, and answer customers' questions about product materials, production processes, maintenance methods, etc.


2: Personalized design: For customers with customized needs, professional designers will communicate with customers in depth and design personalized solutions according to their personal preferences, house layout, decoration style, etc., including appearance, color matching, fabric selection, etc.


3. Confirmation and adjustment of solutions: Show samples or design solutions to customers for selection and confirmation, communicate with customers many times, make adjustments based on feedback, and confirm the final solution after the customer is satisfied, and start production.


Production and quality control


1. Production plan arrangement: According to the customer's orders and requirements, formulate a detailed production plan, including the materials, processes, and construction period required for production.


2. Raw material procurement and inspection: Purchase the required production materials and conduct quality inspection to ensure that the materials meet the requirements.


3. Production process management: Use advanced production technology and equipment, strictly follow the design plan for production, and have a dedicated person in charge of each step to ensure product quality.


4. Quality inspection and testing: During the production process, multiple quality inspections and tests are carried out to ensure that the product meets the requirements in terms of structural stability, comfort, durability, etc.


Packaging and distribution


1. Professional packaging: Use environmentally friendly and shockproof materials for packaging to ensure that it is not damaged during transportation.


2. Product distribution: Arrange appropriate logistics methods according to customer needs to ensure that the product is delivered safely and on time to the customer's designated location.


Installation and acceptance


1. Customers can assemble the product according to the product installation instructions/professional installation video.


2. Product acceptance: The customer inspects the installed product and signs the acceptance form in time after confirming that there are no quality problems. If there are any problems, we will deal with them in time.


After-sales service


1. After-sales service phone: Provide customers with after-sales service phone numbers to facilitate customers to ask questions or seek help during subsequent use.


2. Repair and replacement: Provide a certain period of warranty service, including repair, replacement, etc.


3. Continuous care: Maintain long-term contact with customers, understand customers' experience and feedback on the product, and provide after-sales support and preferential activities.

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